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Integration

Channels

Business phone system for customer service teams: calls, numbers and agents. Your client pastes their Channels key once, and your agent or your code works with their access.

Phone and SMS

About Channels

Through Operate As, your agent, n8n workflow or code works in Channels with your client's own access. Your client pastes their API key from Channels once. We store it encrypted, so it never sits in an email or a shared doc. Your agent reaches any endpoint of Channels's API through the request tool, with the client's access attached.

Common uses in Phone and SMS

  • Send appointment reminders and confirmations by text
  • Log calls and messages against the right customer
  • Follow up on missed calls

Channels

Channels · Phone and SMS

API key

Business phone system for customer service teams: calls, numbers and agents

The client pastes their API key from Channels's settings. We store it encrypted.

Tested against Channels's live API.

Building with Channels? The docs have setup steps and code for every tool.

Open the Channels docs

Tools

Your agent calls any endpoint of Channels's API with the request tool, with the client's access attached.

Base URL for request

https://api.channels.app/api/v1

  • request

    HTTPS ANY /v1/clients/{clientId}/channels/{path}

    Any endpoint of Channels's own API, with the client's access attached.

    servicestringrequired
    This service: channels
    methodstringrequired
    GET, POST, PUT, PATCH or DELETE
    pathstringrequired
    The path under https://api.channels.app/api/v1
    queryobjectoptional
    Query parameters
    bodyobjectoptional
    A JSON body

Over MCP every tool also takes client_id, from list_clients. Over HTTPS send it as clientId to https://api.operate.as/v1.

What the client approves

  • Use the Channels key you paste, with only the access you gave that key

Get started

Send your next client one link

Add a client, select the services, copy the link. You'll get an email the moment their access is ready. Start free, no card required. Paid plans are one flat monthly price, and a busy month never takes your agents offline.