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Integration

Zendesk

Customer support: tickets, users, organizations and help center. Your client pastes their Zendesk key once, and your agent or your code works with their access.

Support

About Zendesk

Zendesk is customer support software: a shared inbox of tickets, the customers and organizations behind them, and a help center of articles.

Your client pastes a Zendesk key when they connect. Your agent can then read and update tickets, look up customers and draft replies, so routine questions get answered and the rest reach the right person.

Zendesk

Zendesk · Support

API key

Customer support: tickets, users, organizations and help center

The client pastes their API token from Zendesk's settings. We store it encrypted.

Tools

Every tool your agent gets for Zendesk. Select one to see its inputs and an example call.

  • Loading every tool…

Building with Zendesk? The docs have setup steps and code for every tool.

Open the Zendesk docs

Any other endpoint

The request tool calls any Zendesk endpoint the tools above don't cover, with the client's access attached.

Base URL for request

https://{subdomain}.zendesk.com/api/v2

  • request

    HTTPS ANY /v1/clients/{clientId}/zendesk/{path}

    Any endpoint of Zendesk's own API, with the client's access attached.

    servicestringrequired
    This service: zendesk
    methodstringrequired
    GET, POST, PUT, PATCH or DELETE
    pathstringrequired
    The path under https://{subdomain}.zendesk.com/api/v2
    queryobjectoptional
    Query parameters
    bodyobjectoptional
    A JSON body

Over MCP every tool also takes client_id, from list_clients. Over HTTPS send it as clientId to https://api.operate.as/v1.

What the client approves

  • Use the Zendesk key you paste, with only the access you gave that key

Related

More in Support

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