Ecommerce help desk: tickets, orders, channels and messages. Your client pastes their eDesk key once, and your agent or your code works with their access.
Support
About eDesk
Through Operate As, your agent, n8n workflow or code works in eDesk with your client's own access. Your client pastes their API key from eDesk once. We store it encrypted, so it never sits in an email or a shared doc. Your agent reaches any endpoint of eDesk's API through the request tool, with the client's access attached.
Common uses in Support
Answer routine questions and route the rest
Tag, prioritize and summarize tickets
Report on response times and common issues
eDesk
eDesk · Support
API key
Ecommerce help desk: tickets, orders, channels and messages
The client pastes their API key from eDesk's settings. We store it encrypted.
Tested against eDesk's live API.
Building with eDesk? The docs have setup steps and code for every tool.
Add a client, select the services, copy the link. You'll get an email the moment their access is ready. Start free, no card required. Paid plans are one flat monthly price, and a busy month never takes your agents offline.