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Integration

FreeScout

Open-source help desk: mailboxes, conversations, customers and users. Your client pastes their FreeScout key once, and your agent or your code works with their access.

Support

About FreeScout

Through Operate As, your agent, n8n workflow or code works in FreeScout with your client's own access. Your client pastes their API key from FreeScout once. We store it encrypted, so it never sits in an email or a shared doc. Your agent reaches any endpoint of FreeScout's API through the request tool, with the client's access attached.

Common uses in Support

  • Answer routine questions and route the rest
  • Tag, prioritize and summarize tickets
  • Report on response times and common issues

FreeScout

FreeScout · Support

API key

Open-source help desk: mailboxes, conversations, customers and users

The client pastes their API key from FreeScout's settings. We store it encrypted.

Building with FreeScout? The docs have setup steps and code for every tool.

Open the FreeScout docs

Tools

Your agent calls any endpoint of FreeScout's API with the request tool, with the client's access attached.

Base URL for request

https://{host}/api

  • request

    HTTPS ANY /v1/clients/{clientId}/freescout/{path}

    Any endpoint of FreeScout's own API, with the client's access attached.

    servicestringrequired
    This service: freescout
    methodstringrequired
    GET, POST, PUT, PATCH or DELETE
    pathstringrequired
    The path under https://{host}/api
    queryobjectoptional
    Query parameters
    bodyobjectoptional
    A JSON body

Over MCP every tool also takes client_id, from list_clients. Over HTTPS send it as clientId to https://api.operate.as/v1.

What the client approves

  • Use the FreeScout key you paste, with only the access you gave that key

Get started

Send your next client one link

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