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Operate As

Integration

Freshdesk

Customer support helpdesk: tickets, contacts, agents and knowledge base. Your client pastes their Freshdesk key once, and your agent or your code works with their access.

Support

About Freshdesk

Freshdesk is Freshworks' customer support help desk, with tickets, automations and a knowledge base.

With your client's Freshdesk connected, your agent can read and update tickets, reply to customers and look up contacts and articles.

Freshdesk

Freshdesk · Support

API key

Customer support helpdesk: tickets, contacts, agents and knowledge base

The client pastes their API key from Freshdesk's settings. We store it encrypted.

Building with Freshdesk? The docs have setup steps and code for every tool.

Open the Freshdesk docs

Tools

Your agent calls any endpoint of Freshdesk's API with the request tool, with the client's access attached.

Base URL for request

https://{subdomain}.freshdesk.com/api/v2

  • request

    HTTPS ANY /v1/clients/{clientId}/freshdesk/{path}

    Any endpoint of Freshdesk's own API, with the client's access attached.

    servicestringrequired
    This service: freshdesk
    methodstringrequired
    GET, POST, PUT, PATCH or DELETE
    pathstringrequired
    The path under https://{subdomain}.freshdesk.com/api/v2
    queryobjectoptional
    Query parameters
    bodyobjectoptional
    A JSON body

Over MCP every tool also takes client_id, from list_clients. Over HTTPS send it as clientId to https://api.operate.as/v1.

What the client approves

  • Use the Freshdesk key you paste, with only the access you gave that key

Related

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