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Integration

Freshservice

IT service management: tickets, assets, changes and problems. Your client pastes their Freshservice key once, and your agent or your code works with their access.

Support

About Freshservice

Freshservice is Freshworks' IT service management platform.

Once your client connects Freshservice, your agent can work with tickets, assets, changes and problems.

Freshservice

Freshservice · Support

API key

IT service management: tickets, assets, changes and problems

The client pastes their API key from Freshservice's settings. We store it encrypted.

Building with Freshservice? The docs have setup steps and code for every tool.

Open the Freshservice docs

Tools

Your agent calls any endpoint of Freshservice's API with the request tool, with the client's access attached.

Base URL for request

https://{subdomain}.freshservice.com/api/v2

  • request

    HTTPS ANY /v1/clients/{clientId}/freshservice/{path}

    Any endpoint of Freshservice's own API, with the client's access attached.

    servicestringrequired
    This service: freshservice
    methodstringrequired
    GET, POST, PUT, PATCH or DELETE
    pathstringrequired
    The path under https://{subdomain}.freshservice.com/api/v2
    queryobjectoptional
    Query parameters
    bodyobjectoptional
    A JSON body

Over MCP every tool also takes client_id, from list_clients. Over HTTPS send it as clientId to https://api.operate.as/v1.

What the client approves

  • Use the Freshservice key you paste, with only the access you gave that key

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