Help Scout knowledge base: sites, collections and articles. Your client pastes their Help Scout Docs key once, and your agent or your code works with their access.
Support
About Help Scout Docs
Through Operate As, your agent, n8n workflow or code works in Help Scout Docs with your client's own access. Your client pastes their API key from Help Scout Docs once. We store it encrypted, so it never sits in an email or a shared doc. Your agent reaches any endpoint of Help Scout Docs's API through the request tool, with the client's access attached.
Common uses in Support
Answer routine questions and route the rest
Tag, prioritize and summarize tickets
Report on response times and common issues
Help Scout Docs
Help Scout Docs · Support
API key
Help Scout knowledge base: sites, collections and articles
The client pastes their API key from Help Scout Docs's settings. We store it encrypted.
Tested against Help Scout Docs's live API.
Building with Help Scout Docs? The docs have setup steps and code for every tool.
Add a client, select the services, copy the link. You'll get an email the moment their access is ready. Start free, no card required. Paid plans are one flat monthly price, and a busy month never takes your agents offline.