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Operate As

Integration

HelpDocs

Knowledge base: articles, categories and search. Your client pastes their HelpDocs key once, and your agent or your code works with their access.

Support

About HelpDocs

Through Operate As, your agent, n8n workflow or code works in HelpDocs with your client's own access. Your client pastes their API key from HelpDocs once. We store it encrypted, so it never sits in an email or a shared doc. Your agent reaches any endpoint of HelpDocs's API through the request tool, with the client's access attached.

Common uses in Support

  • Answer routine questions and route the rest
  • Tag, prioritize and summarize tickets
  • Report on response times and common issues

HelpDocs

HelpDocs · Support

API key

Knowledge base: articles, categories and search

The client pastes their API key from HelpDocs's settings. We store it encrypted.

Tested against HelpDocs's live API.

Building with HelpDocs? The docs have setup steps and code for every tool.

Open the HelpDocs docs

Tools

Your agent calls any endpoint of HelpDocs's API with the request tool, with the client's access attached.

Base URL for request

https://api.helpdocs.io/v1

  • request

    HTTPS ANY /v1/clients/{clientId}/helpdocs/{path}

    Any endpoint of HelpDocs's own API, with the client's access attached.

    servicestringrequired
    This service: helpdocs
    methodstringrequired
    GET, POST, PUT, PATCH or DELETE
    pathstringrequired
    The path under https://api.helpdocs.io/v1
    queryobjectoptional
    Query parameters
    bodyobjectoptional
    A JSON body

Over MCP every tool also takes client_id, from list_clients. Over HTTPS send it as clientId to https://api.operate.as/v1.

What the client approves

  • Use the HelpDocs key you paste, with only the access you gave that key

Related

More in Support

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