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Operate As

Integration

Helpwise

Shared inbox: mailboxes, conversations, contacts and tags. Your client pastes their Helpwise key once, and your agent or your code works with their access.

Support

About Helpwise

Through Operate As, your agent, n8n workflow or code works in Helpwise with your client's own access. Your client pastes their API key from Helpwise once. We store it encrypted, so it never sits in an email or a shared doc. Your agent reaches any endpoint of Helpwise's API through the request tool, with the client's access attached.

Common uses in Support

  • Answer routine questions and route the rest
  • Tag, prioritize and summarize tickets
  • Report on response times and common issues

Helpwise

Helpwise · Support

API key

Shared inbox: mailboxes, conversations, contacts and tags

The client pastes their API key from Helpwise's settings. We store it encrypted.

Tested against Helpwise's live API.

Building with Helpwise? The docs have setup steps and code for every tool.

Open the Helpwise docs

Tools

Your agent calls any endpoint of Helpwise's API with the request tool, with the client's access attached.

Base URL for request

https://app.helpwise.io/dev-apis

  • request

    HTTPS ANY /v1/clients/{clientId}/helpwise/{path}

    Any endpoint of Helpwise's own API, with the client's access attached.

    servicestringrequired
    This service: helpwise
    methodstringrequired
    GET, POST, PUT, PATCH or DELETE
    pathstringrequired
    The path under https://app.helpwise.io/dev-apis
    queryobjectoptional
    Query parameters
    bodyobjectoptional
    A JSON body

Over MCP every tool also takes client_id, from list_clients. Over HTTPS send it as clientId to https://api.operate.as/v1.

What the client approves

  • Use the Helpwise key you paste, with only the access you gave that key

Related

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