Jira Service Management
Atlassian · Support
Atlassian's service desk: requests, customers, queues and SLAs
The client signs in on Atlassian's own screen and approves access.
Tools
Every tool your agent gets for Jira Service Management. Select one to see its inputs and an example call.
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Building with Jira Service Management? The docs have setup steps and code for every tool.
Open the Atlassian docsAny other endpoint
The request tool calls any Jira Service Management endpoint the tools above don't cover, with the client's access attached.
Base URL for request
https://api.atlassian.com/ex/jira/{cloud_id}/rest/servicedeskapi
request
HTTPS ANY /v1/clients/{clientId}/jira-service-management/{path}
Any endpoint of Jira Service Management's own API, with the client's access attached.
- servicestringrequired
- This service: jira-service-management
- methodstringrequired
- GET, POST, PUT, PATCH or DELETE
- pathstringrequired
- The path under https://api.atlassian.com/ex/jira/{cloud_id}/rest/servicedeskapi
- queryobjectoptional
- Query parameters
- bodyobjectoptional
- A JSON body
Over MCP every tool also takes client_id, from list_clients. Over HTTPS send it as clientId to https://api.operate.as/v1.
What the client approves
- See your service desks and requests
- Create and comment on requests
- Add and manage your service desk customers
Get started
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