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Operate As

Integration

Serval

AI IT help desk that automates access requests and tickets. Your client pastes their Serval key once, and your agent or your code works with their access.

Support

About Serval

Through Operate As, your agent, n8n workflow or code works in Serval with your client's own access. Your client pastes their API key from Serval once. We store it encrypted, so it never sits in an email or a shared doc. It comes with 149 ready-made tools for Serval's API, and the request tool reaches any endpoint they don't cover.

Common uses in Support

  • Answer routine questions and route the rest
  • Tag, prioritize and summarize tickets
  • Report on response times and common issues

Serval

Serval · Support

API key

AI IT help desk that automates access requests and tickets

The client pastes their API key from Serval's settings. We store it encrypted.

Tested against Serval's live API.

Tools

Every tool your agent gets for Serval. Select one to see its inputs and an example call.

  • Loading every tool…

Building with Serval? The docs have setup steps and code for every tool.

Open the Serval docs

Any other endpoint

The request tool calls any Serval endpoint the tools above don't cover, with the client's access attached.

Base URL for request

https://public.api.serval.com

  • request

    HTTPS ANY /v1/clients/{clientId}/serval/{path}

    Any endpoint of Serval's own API, with the client's access attached.

    servicestringrequired
    This service: serval
    methodstringrequired
    GET, POST, PUT, PATCH or DELETE
    pathstringrequired
    The path under https://public.api.serval.com
    queryobjectoptional
    Query parameters
    bodyobjectoptional
    A JSON body

Over MCP every tool also takes client_id, from list_clients. Over HTTPS send it as clientId to https://api.operate.as/v1.

What the client approves

  • Use the Serval key you paste, with only the access you gave that key

Related

More in Support

Browse every service

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