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Operate As

Integration

ServiceNow

IT service management: incidents, requests, changes and records. Your client pastes their ServiceNow key once, and your agent or your code works with their access.

Support

About ServiceNow

ServiceNow is an enterprise platform for IT service management and workflows.

With your client's ServiceNow connected, your agent can work with incidents, requests, changes and other records.

ServiceNow

ServiceNow · Support

API key

IT service management: incidents, requests, changes and records

The client pastes their API key from ServiceNow's settings. We store it encrypted.

Building with ServiceNow? The docs have setup steps and code for every tool.

Open the ServiceNow docs

Tools

Your agent calls any endpoint of ServiceNow's API with the request tool, with the client's access attached.

Base URL for request

https://{instance}.service-now.com/api

  • request

    HTTPS ANY /v1/clients/{clientId}/servicenow/{path}

    Any endpoint of ServiceNow's own API, with the client's access attached.

    servicestringrequired
    This service: servicenow
    methodstringrequired
    GET, POST, PUT, PATCH or DELETE
    pathstringrequired
    The path under https://{instance}.service-now.com/api
    queryobjectoptional
    Query parameters
    bodyobjectoptional
    A JSON body

Over MCP every tool also takes client_id, from list_clients. Over HTTPS send it as clientId to https://api.operate.as/v1.

What the client approves

  • Use the ServiceNow key you paste, with only the access you gave that key

Related

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