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Operate As

Integration

Unthread

Support ticketing inside Slack. Your client pastes their Unthread key once, and your agent or your code works with their access.

Support

About Unthread

Through Operate As, your agent, n8n workflow or code works in Unthread with your client's own access. Your client pastes their API key from Unthread once. We store it encrypted, so it never sits in an email or a shared doc. Your agent reaches any endpoint of Unthread's API through the request tool, with the client's access attached.

Common uses in Support

  • Answer routine questions and route the rest
  • Tag, prioritize and summarize tickets
  • Report on response times and common issues

Unthread

Unthread · Support

API key

Support ticketing inside Slack

The client pastes their API key from Unthread's settings. We store it encrypted.

Tested against Unthread's live API.

Building with Unthread? The docs have setup steps and code for every tool.

Open the Unthread docs

Tools

Your agent calls any endpoint of Unthread's API with the request tool, with the client's access attached.

Base URL for request

https://api.unthread.io/api

  • request

    HTTPS ANY /v1/clients/{clientId}/unthread/{path}

    Any endpoint of Unthread's own API, with the client's access attached.

    servicestringrequired
    This service: unthread
    methodstringrequired
    GET, POST, PUT, PATCH or DELETE
    pathstringrequired
    The path under https://api.unthread.io/api
    queryobjectoptional
    Query parameters
    bodyobjectoptional
    A JSON body

Over MCP every tool also takes client_id, from list_clients. Over HTTPS send it as clientId to https://api.operate.as/v1.

What the client approves

  • Use the Unthread key you paste, with only the access you gave that key

Related

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