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Integration

Zammad

Open-source helpdesk: tickets, users and organizations. Your client pastes their Zammad key once, and your agent or your code works with their access.

Support

About Zammad

Zammad is an open-source help desk.

With your client's Zammad connected, your agent can work with tickets, users and organizations.

Zammad

Zammad · Support

API key

Open-source helpdesk: tickets, users and organizations

The client pastes their access token from Zammad's settings. We store it encrypted.

Building with Zammad? The docs have setup steps and code for every tool.

Open the Zammad docs

Tools

Your agent calls any endpoint of Zammad's API with the request tool, with the client's access attached.

Base URL for request

https://{subdomain}.zammad.com/api/v1

  • request

    HTTPS ANY /v1/clients/{clientId}/zammad/{path}

    Any endpoint of Zammad's own API, with the client's access attached.

    servicestringrequired
    This service: zammad
    methodstringrequired
    GET, POST, PUT, PATCH or DELETE
    pathstringrequired
    The path under https://{subdomain}.zammad.com/api/v1
    queryobjectoptional
    Query parameters
    bodyobjectoptional
    A JSON body

Over MCP every tool also takes client_id, from list_clients. Over HTTPS send it as clientId to https://api.operate.as/v1.

What the client approves

  • Use the Zammad key you paste, with only the access you gave that key

Related

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