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Integration

Zoho Desk

Customer support: tickets, contacts and departments. Your client signs in to Zoho once, and your agent or your code works with their access.

Support

About Zoho Desk

Zoho Desk is the customer support help desk in Zoho's suite.

Once your client connects Zoho Desk, your agent can work with tickets, contacts and departments.

Zoho Desk

Zoho · Support

Sign in

Customer support: tickets, contacts and departments

The client signs in on Zoho's own screen and approves access.

Tested against Zoho Desk's live API.

Building with Zoho Desk? The docs have setup steps and code for every tool.

Open the Zoho docs

Tools

Your agent calls any endpoint of Zoho Desk's API with the request tool, with the client's access attached.

Base URL for request

https://desk.zoho.com/api/v1

  • request

    HTTPS ANY /v1/clients/{clientId}/zoho-desk/{path}

    Any endpoint of Zoho Desk's own API, with the client's access attached.

    servicestringrequired
    This service: zoho-desk
    methodstringrequired
    GET, POST, PUT, PATCH or DELETE
    pathstringrequired
    The path under https://desk.zoho.com/api/v1
    queryobjectoptional
    Query parameters
    bodyobjectoptional
    A JSON body

Over MCP every tool also takes client_id, from list_clients. Over HTTPS send it as clientId to https://api.operate.as/v1.

What the client approves

  • See and change your tickets
  • See your customers
  • See your help desk's settings

Get started

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